Carmelo Pellizeri

Client Support Manager, University of Sunshine Coast

Carmelo Pellizzeri is the Client Services Manager at UniSC, where Carmelo leads IT support operations and drives digital employee experience initiatives. With decades of international leadership experience across IT service management and customer success, Carmelo specialises in transforming service desks into preemptive , highly automated, AI‑enabled, and customer‑obsessed support ecosystems.

Building Ninja IT at UniSC: From Reactive to Pre emptive Digital Experience

Ballroom 3

Jul 22 2026, 13:10 - 13:40 (Melbourne/Sydney time)

Stronger Together acknowledges the Traditional Owners of the lands where we live, learn and work. We pay our respects to Elders past and present and celebrate the stories, culture and traditions of all First Nations people.