Director Emeritus, BRM Institute; Strategic Advisor, ITSM Hub

Malini Jayaganesh is an award-winning Business Relationship Management (BRM) leader with over 25 years of experience across diverse sectors. She has played a pivotal role in establishing and advancing BRM capability within organisations, helping leaders strengthen collaboration, navigate complexity, and deliver sustained value. In recognition of her impact and thought leadership, Malini has received five global BRM awards, a Victorian Public Service Excellence Award, and has been named a Global Top BRM multiple times.