Senior Manager (Service Enablement), University of Southern Queensland

I am an experienced leader specialising in Service Management, process digitisation and automation, with a career focus on delivering customer-centric digital solutions that drive operational efficiency and continuous improvement. I have a strong background in business process mapping and stakeholder engagement.

I am passionate about using technology to streamline operations, improve service delivery and foster a culture of innovation. I enjoy building collaborative partnerships, mentoring teams, and turning complex requirements into practical solutions that support organisational excellence and growth.