Transformation and Service Excellence Leader, University of Auckland

Neda Giese is a transformation and service excellence leader at the University of Auckland, with a focus on how universities are evolving from product-based institutions into complex service organisations. She leads enterprise initiatives to improve how services are designed and delivered, working closely with service and functional leaders to bring clarity and cohesion to complex environments.

Neda combines strategic thinking with hands-on delivery, applying enterprise service management principles to solve real service challenges. Her work focuses not only on defining what services are delivered, how they operate, and the standards that underpin reliable performance, but also on establishing the frameworks that make this possible. With an Executive MBA, she is a strong advocate for enterprise service management, believing that expectations of universities as service providers have already shifted and that institutions must evolve to meet them.