AI is not your cleanup crew. It is an amplifier. If your content is outdated, duplicated, buried in chats, and missing ownership, AI will reflect that chaos right back to your staff, researchers, and students at scale.

Joy Apple and Rayna O'Neil explore why AI so often underdelivers in Microsoft 365 environments across universities and research institutions. The issue is not that the technology is broken, it is that the content and governance practices behind it are fragmented across faculties, shared services, and research groups that have accumulated over decades.

Through practical examples from the sector, we will unpack how sprawl, disconnected communications, and unclear accountability quietly undermine AI outcomes, and why federated IT models and constrained budgets make this especially hard to solve in higher education.

Rayna and Joy will also show how Orchestry helps universities do more with less by making governance actionable, ownership clear, and content management easier to operationalise,  so ICT teams can lift AI readiness across teaching, research, and administration without turning to shadow IT. Because institutions are genuinely stronger together when their content foundations are in order.

Attendees will leave knowing where the real friction lives, and what it takes to move from content chaos to AI that their whole university community can trust.